SUPPORT

Where can I find my password to connect to my Wi-Fi connection? PLEASE NOTE: Your Wi-Fi password is set by the "Router". It is important that you know your "Router's" Password. You can locate the password on the bottom of the router or contact your service provider to obtain the correct password. 
When connecting to you Wi-Fi network and error message appears, How do fix this? You are getting this error because the password you are entering when you are trying to connect to the Wi-Fi is incorrect. First select your network name>> click FORGET>> Turn WI-FI OFF>> Turn WI-FI ON>> Select Network name>>select Show Password and type in your Router password. If this issue continues contact your network provider to verify your password.
What are the two cameras used for on my tablet? Your front Facing Camera is made for Video Chat, while your rear facing camera is best used for picture and video taking. You can adjust the resolution of the image in the camera settings to improve the image or reduce the size of the image
My Rear camera is not taking clear pictures? To protect your camera during production and shipping, there is a protective sicker affixed to the lens. Removing the sticker will allow you to take clear pictures
How to use security Settings. Select the type of security you would like to have on the device to ensure only you can access it. Once your password is set, do not forget what it is.
What if my tablet is lost or stolen? We are very sorry but unless the customer has personally installed a tracking device in the tablet there is nothing we can do on our end.
How do I unlock tablet from sleep mode, are there  more ways than one? Press the power button to wake the device and proceed to unlocking your device.
How do I unlock tab when no lock icon is displayed, just the time and date appears? Press the power button to place the device into sleep mode and then once again to wake the device and proceed to unlocking your device.
How do I setup a Gmail account for Google Play store? Follow the "How to Use" videos preinstalled. Simply enter user name and password if you already have an existing Gmail account. If you don't have an account yet, choose the appropriate option and create an account by filling the necessary information.
How do I set tablet to normal mode once it's on safe mode? Hold down the Power button for 10 seconds until it turns off. Wait one minute and then power it on again. Your device should now power on normally.
What are the two cameras used for and how can I improve the resolution Our devices come with Dual cameras, where the front camera is designed for video chat and the rear camera is designed for picture and video taking. To protect the rear camera we place a protective plastic wrap that can be peeled off for better clarity.  
Why are some apps not compatible with the tablet? App designers are frequently updating their app and with thousands of different devices it is very difficult for them to be up to date to the latest technology. Rest assured that you may be able to find A similar app that can be downloaded by another designer. In the event that your app was functioning before an update and now stops to work, then you will need to revert back to a previous version. Please email the developer of the app or our app support team (app@digitac.us) to send you a compatible version.
What is the app bundle included in the Tablet package purchased through HSN? The app bundle includes 15 apps provided by HSN that can be downloaded by entering the code provided in the Ultimate App Pack flyer.
How to use the app pack bundle that comes with the Jazz Tablet? In order to download the apps you must follow the instructions provided on the Ultimate App Pack and enter the serial number imprinted on the flyer. Each program has a unique single use serial number
How to access my SD card? Once you have inserted your Micro SD card, go to the Apps. Tap on Explorer App. Tap on SD Card. Open your files.
How to transfer used space on internal memory to SD card? Follow "How to Use" videos
go to settings
scroll down to applications
Tap manage app
Tap the app you would like to move to the SD card 
Tap Move to SD card 
*not all apps can be moved to the SD card
What kind of HDMI cable is compatible with the Tablets that have an HDMI Port? Mini HDMI Type C
How to set up HDMI cable for Tablet to TV? Connect the HDMI cable to your device, connect cable to your TV, and change the output mode on TV. 
How to install apps into the SD card? *most of the time, it needs to be installed first in the internal memory **do this if there is no option to install it directly to the SD card before download
>>go to settings
>>scroll down to applications
>>tap manage applications
>>choose the app that you want to move to the SD card
>>tap the Move to SD card button
A notification says unable to download apps because of no available memory even when the tablet has still more than 1Gb of space free? Move apps installed in the internal memory to the SD card. some apps needs bigger internal memory than the app itself to be installed
How do I place apps on my home menu? Select the App drawer, place your finger on the app you would like to move, hold it for a few seconds until it is lifted and at the home screen. Place it where ever you would like.
How do I uninstall apps? Go to the app drawer, place your finger on the app you would like to uninstall and hold it until it is lifted, drag it to the trash can.
What is the battery life of the Tablet? The battery life depends on you continuous usage, what is downloaded, and what it is being used for.  We recommend you download an app called Battery Doctor from the Android Store which helps you conserve battery time and will also tell you how much time is remaining using different apps on your device.
Error Message when accessing the internet. "Can't establish a reliable connection to the server. This could be a temporary problem or your Android device may not be provisioned for data services.  You may check time and date of your tablet. Google checks certs of your browser/device before authenticating them and allowing you to log on to its servers. If your device is not set to current date and Google checks its certs for authentication, it finds a mismatch between the issuing/expiration dates of the certs and current date of the device. Because of this mismatch Google believes that the device is not valid and the it declines the request. Set the correct time and date on your device.
How do I connect to the internet? You must first have access to the internet, either at a location that offers WIFI or if you have the password to the network. 
Do you support Verizon email set up, AT&T email? No. We can not support Verizon and AT&T configuration, you must call the network provider to configure the email, However our step by step tutorial does automate the setup as long as you know the network details.
Your tablet is not connecting to your Wi-Fi Network  PLEASE NOTE: Your Wi-Fi password is set by the "Router". It is important that you know your "Router's" Password. The closer you are to your router the better the signal strength. If the battery is low your connection will not be poor. You can locate the password on the bottom of the router or contact your service provider to obtain the correct password. 
What is an AUTHENTICATION PROBLEM on Wi-Fi? You are getting this error because the password you are entering when you are trying to connect to the Wi-Fi is incorrect. First select your network name>> click FORGET>> Turn WIFI OFF>> Turn WIFI ON>> Select Network name>>select Show Password and type in your Router password. If this issue continues contact your network provider to verify your password.
Saved, secured with WEP ISSUE Possible reasons
-Incorrect password
-Security type is not supported by tablet
-Router is broadcasting on a clouded channel

What you can do:
-Contact your Network provider to verify if password is correct.
-if password is already correct, ask them to change channel to 1, 6 or 11
-if it wont connect change security type to WEP or try to unsecure the network.




Why can't I connect to the internet? >>Go to settings 
>>select WIFI 
>>Select your network
>>Tap forget 
>>Turn WIFI OFF. Turn WIFI ON
>>Tap on your network name and enter the correct password.
ERROR MESSAGE ON PLAY STORE:
"Unfortunately Google Play Store has stopped working"
> Go to setting and app manager.
> Go to all apps
> Disable google play and clear the cache then re-enable it
> Scroll all the way to the bottom and check the 
"Download Manager" option if it hasn't been disabled yet. If it has, please enable it.

Note:- The play store icon will disappear if you have it on your home screen, just go into your apps and try the new play store icon (should be the last listed app)

APP MANAGER --> ALL --> DONWLOADS --> ENABLE!
How to clear cache and cookies? >>Go to Menu
>>Select Settings
>>Scroll down to Applications
>>tap on Manage Applications
>>Select “All” tab
>>Select Google Play Store App
>>Clear Data and Cache.
>>The next time you start Google Play, you will be asked to login again.
Why does my tablet slow down and become unresponsive to touch? The screen is sensitive to touch. Power off the device. Wipe down the screen with an appropriate cloth to remove natural oils and dust build up. Power on the device.
I forgot my password to unlock my tablet? If you lock yourself out of the tablet because you forgot your password, visit our website and follow the step-by-step instructions.
How to reset tablet to default factory settings? Make sure to save all important info to SD card before resetting the tablet
>>Go to Settings
>>Tap on Back up and Reset
>>Tap on Factory Data Reset
>>Tap on Reset Tablet 
How to hard reset a tablet? >>Go to Settings
>>Tap on Back up and Reset
>>Tap on Factory Data Reset
>>Tap on Reset Tablet 
How to do recovery mode >>Go to Settings
>>Tap on Back up and Reset
>>Tap on Factory Data Reset
>>Tap on Reset Tablet 
HSN Warranty claims For extended warranty information, please call HSN.
Do defective units have the option to be sent for fixing or just returned and exchanged? A defective unit will be either be repaired or replaced with a refurbished model and returned to the customer.
How to troubleshoot charged Tablets that wont turn on or troubleshoot a charger? You will need to do a Factory Reset on your Tablet (doing this will delete all data saved on  he tablet)

A charger does not troubleshoot. Try using a similar charger with the same mini USB. If it is still not charging  contact 732-215-4020.
To Reset the tablet:
>> Power On the Tablet
>> Now press the Volume Up button(+)  and the Power button simultaneously 
>> It will start your tablet in recovery mode
>> Select Wipe/Factory Reset Option using Volume button
>> Scroll down and select Yes and press the Power button. 
>>Select Reboot System Now, and press the  Power button.
When I send my tablet for repairs how will I know when it is received, and when will I get it back? To verify your package was received, you can request a tracking number from USPS,UPS, or FedEx before shipping. Within three business days of receiving the tablet a technician will be inspect it. The customer will be contacted with the results via a phone call or Email. Once payment has been verified your tablet will be shipped.
How does a refund work? Refunds are through the retailer only
What do I do for service after the 30 day HSN return label expires? Return tablet safely packaged with a Money Order, your name, address, phone number, email, and proof of purchase to the repair center. A payment may be conveniently be made over the phone with a credit card or debit card. The customer will be contacted with in three business days of receiving the package. The address to ship your Jazz Tablet is:
                Digital Repair Center
                 1437 Pinewood St 
                 Rahway NJ 07065
What do I do if I need my tablet repaired? Return tablet safely packaged with a Money Order, your name, address, phone number, email, and proof of purchase to the repair center. A payment may be conveniently be made over the phone with a credit card or debit card. The customer will be contacted with in three business days of receiving the package. The address to ship your Jazz Tablet is:
                Digital Repair Center
                 1437 Pinewood St 
                 Rahway NJ 07065
What is included in the Tablet package? You will receive A tablet, Charger Adapter, USB cable, Manual, OTG cable.
How to  use cables included in the Tablet package? The USB cable is used to connect to the AC Adapter to charge the device at home, your office, and is also used to connect to a computer. The OTG cable is used to connect a USB memory to the device, wireless mouse or anything that requires a USB port.
Where can I find accessories or extra battery chargers for Jazz Tablets? Most electronic stores carry accessories that are compatible as well as Micro USB Chargers that will charge your device